Refund Policy
At Gleamique Emporium LLC, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a refund or exchange within 30 days of receiving your item. Please review our policy below.
1. Eligibility for Returns & Refunds
To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (receipt or order confirmation) is required.
- Returns must be initiated within 30 days of the delivery date.
2. Non-Returnable Items
The following items are non-returnable:
- Items that have been used, damaged, or altered after delivery.
- Clearance or final sale items.
- Gift cards or promotional items.
3. Return Process
- Contact us at [Insert Email] with your order details to initiate a return.
- We will provide return instructions and a return shipping address.
- Once the item is received and inspected, we will process your refund or exchange.
4. Refunds
- Refunds will be issued to the original payment method within 5-7 business days after receiving and inspecting the returned item.
- Shipping costs are non-refundable, except in cases of a defective or incorrect product.
5. Exchanges
- If you receive a damaged or incorrect item, we will replace it at no additional cost.
- Contact us within 7 days of delivery to request an exchange.
6. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective product).
- We recommend using a trackable shipping service, as we are not responsible for lost return shipments.